FAQ's

Frequently Asked Questions (FAQs)

Welcome to Qevoria Help Center

At Qevoria, we want to make your shopping experience simple, transparent, and convenient. Below are answers to frequently asked questions about our products, shipping, payment methods, returns, and refunds.

1. What products does Qevoria sell?

Qevoria specializes in outdoor sofas designed for patios, gardens, balconies, and outdoor living spaces.

2. Do you offer free shipping?

Yes! Qevoria provides free shipping on all orders. There are no additional shipping charges.

3. How long does delivery take?

Our estimated shipping and delivery timeline is:

Order Handling Time: 1–2 Business Days
Transit Time: 3–5 Business Days
Total Estimated Delivery Time: 4–7 Business Days

Business days exclude weekends and applicable public holidays.

4. What payment methods do you accept?

Qevoria currently accepts Cash on Delivery (COD) only. Customers pay for their orders upon delivery.

We do not currently accept credit cards, debit cards, PayPal, or advance online payments.

5. Can I return a product?

Yes. We offer free returns within 14 business days of delivery, subject to our Return & Refund Policy.

To initiate a return, please contact our customer support team.

6. How do I request a return?

To request a return, please email us at:

ahsanabbas7861214@gmail.com

Include your order number, contact information, and reason for requesting a return.

Our support team will provide further return instructions.

7. How long does it take to process a refund?

Once your returned product has been received, inspected, and approved, Qevoria processes eligible refunds within 3 business days.

For complete details, please review our Return & Refund Policy.

8. Are there any return shipping charges?

No. Qevoria offers free returns for eligible orders in accordance with our Return & Refund Policy.

9. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible.

We will review your request based on your order's processing and shipping status. Changes or cancellations cannot be guaranteed once an order has been dispatched.

10. How can I contact customer support?

You can contact Qevoria using the following information:

Trade Name: Qevoria

Phone: +1 402-661-8000

Email: ahsanabbas7861214@gmail.com

Business Address: 4501 Abbott Dr, Omaha, NE 68110, United States

11. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, please contact our support team with your order number, a description of the issue, and relevant photographs.

Our team will review your request and assist you according to our Return & Refund Policy.