Refund policy

Return & Refund Policy

1. Overview

Welcome to Qevoria!

At Qevoria, customer satisfaction is important to us. We want you to feel confident when purchasing outdoor sofas from our online store.

If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined below.

2. Return Window

We offer a 14-business-day return policy.

Customers may request a return within 14 business days from the date their order is delivered.

To initiate a return, please contact our customer support team within this period.

3. Return Eligibility

To qualify for a return, the following conditions apply:

  • The return request must be submitted within 14 business days of delivery.

  • The product must be returned in its original condition.

  • All original accessories and components must be included.

  • Proof of purchase or an order number must be provided.

  • Items must be securely packaged to prevent damage during return shipping.

4. Free Return Shipping

At Qevoria, we offer free return shipping for eligible returns.

Customers are not required to pay return shipping charges for approved return requests.

Please contact our customer support team before sending any item back. Our team will provide the necessary return instructions.

5. How to Request a Return

To initiate a return with Qevoria, please follow these steps:

  1. Email us at ahsanabbas7861214@gmail.com.

  2. Include your order number and contact information.

  3. Provide the reason for your return.

  4. Attach photographs if the product is damaged, defective, or incorrect.

  5. Wait for our customer support team to provide return instructions.

Please do not send products back without contacting us first.

6. Damaged, Defective, or Incorrect Items

If your outdoor sofa arrives damaged, defective, or different from what you ordered, please contact Qevoria as soon as possible.

Provide your order number, a description of the issue, and clear photographs where applicable.

Our support team will review your request and assist you with an appropriate resolution.

7. Refund Processing Time

Once we receive your returned product, our team will inspect it and notify you of the refund approval status.

If your return is approved, Qevoria will process your refund within 3 business days.

Please note that business days exclude weekends and applicable public holidays.

8. Cash on Delivery (COD) Refunds

Since Qevoria currently accepts Cash on Delivery (COD) as its only payment method, customers should contact our support team for information about the applicable refund procedure.

Our team will provide the necessary instructions for receiving an approved refund.

We will never ask customers to provide their credit card passwords, PINs, or other sensitive payment credentials.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests will be reviewed according to the current processing and shipping status of your order.

Orders that have already been dispatched may not be eligible for immediate cancellation.

10. Contact Information

If you have any questions regarding returns, refunds, or order cancellations, please contact Qevoria.

Trade Name: Qevoria

Phone Number: +1 402-661-8000

Email Address: ahsanabbas7861214@gmail.com

Business Address: 4501 Abbott Dr, Omaha, NE 68110, United States

Thank you for shopping with Qevoria. We appreciate your trust and are committed to providing clear and transparent customer service.