Privacy policy

Privacy Policy

1. Introduction

Welcome to Qevoria!

At Qevoria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store, browse our outdoor sofa collection, or make a purchase.

By using our website, you acknowledge the data practices described in this Privacy Policy.

2. Information We Collect

When you visit or make a purchase from Qevoria, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Customer support communications
Device information, browser type, and IP address
Website usage information collected through cookies and similar technologies

We collect information necessary to process orders, provide customer support, and improve our shopping experience.

3. How We Use Your Information

Qevoria may use your personal information to:

Process and fulfill customer orders.
Arrange shipping and delivery.
Communicate order confirmations and updates.
Respond to customer inquiries.
Handle returns and refund requests.
Improve website functionality and customer experience.
Detect and prevent fraudulent transactions.
Comply with applicable legal obligations.

We process personal information only where we have an appropriate legal basis to do so.

4. Payment Information

Qevoria currently accepts Cash on Delivery (COD) as its only payment method.

Customers pay for their orders upon delivery.

We do not require customers to enter credit card or debit card information to complete a COD purchase.

5. Sharing Your Information

We may share necessary personal information with trusted third-party service providers involved in operating our business, including:

Shopify, our e-commerce platform provider.
Shipping and delivery partners.
Customer support service providers.
Technology and website service providers.
Government or regulatory authorities when legally required.

We share information only as reasonably necessary for legitimate business purposes or to comply with applicable laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences, maintain shopping cart information, and understand website performance.

Depending on the services enabled on our website, cookies may also be used for analytics and advertising purposes.

You can manage cookies through your browser settings or any privacy preference tools available on our website.

Disabling certain cookies may affect some website features.

7. Data Security

At Qevoria, we take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and complying with applicable legal obligations.

When information is no longer required, we take appropriate steps to delete or securely handle it, subject to applicable retention requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Qevoria is not responsible for the privacy practices of independent third-party websites. We encourage customers to review their respective privacy policies before providing personal information.

11. Children's Privacy

Our online store is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

12. International Data Processing

Depending on the technology and service providers used to operate our store, personal information may be processed or stored outside your state or country of residence.

Where required, we take appropriate measures to comply with applicable data protection laws.